Shipping policy

Where we ship

We currently ship to the United States, Canada, Australia, New Zealand, Switzerland, Japan, Singapore, Hong Kong SAR, the United Arab Emirates and the Philippines.

Shipping cost

Shipping is free on all orders.

Items that ship from the USA

Items marked “Ships from USA” are sent from our partners in the United States and are available to United States customers. They are dispatched within 1 to 3 business days and usually arrive within 3 to 7 business days. Items from different partners may arrive in separate packages, each with its own tracking number.

All other items

Orders are dispatched within 1 to 3 business days. Most orders arrive within 7 to 20 days of dispatch, depending on the destination.

All delivery times are estimates, not guarantees: carrier delays, customs checks and busy periods can cause delays.

Tracking

You will receive an email with a tracking number when your order is dispatched. Tracking can take a few days to update.

Import duties and taxes

For orders to the United States, there are no import duties to pay on delivery.

For orders to all other countries, import duties, taxes and customs handling fees may be charged on delivery by your local customs office or carrier. These charges are the customer's responsibility and are not included in our prices.

Packaging

Your order arrives in simple protective packaging, without a gift box.

Delivery address

Please check your delivery address carefully before you place your order. We cannot change the address once an order has been dispatched.