Refund policy

Please read this policy before you order. Which rules apply depends on where your item ships from. Items that ship from the USA are marked “Ships from USA” on the product page.

Items that ship from the USA (United States orders)

Free 30-day returns

Changed your mind? You can return any item marked “Ships from USA” within 30 days of delivery. Return shipping is free: we email you a prepaid return label, usually within 2 business days. Items must be unused, in their original condition and packaging, with any tags attached.

To start a return, sign in at saccubella.com/account with the email address you used to order and request a return from your order page, or email info@saccubella.com with your order number.

Refunds

Once your return is received and checked, we refund you in full to your original payment method. Shipping was free, so nothing is deducted. Refunds usually appear within 5 to 10 business days, depending on your bank.

Earrings

For hygiene reasons, earrings are final sale and cannot be returned for change of mind. If a pair arrives damaged, faulty or not as described, we will always replace it or refund you in full.

Damaged, faulty or incorrect items (all orders)

If your item arrives damaged or faulty, or is not what you ordered, let us know within 14 days of delivery. Email info@saccubella.com with your order number and clear photos of the item and its packaging. Once we have confirmed the problem, we will send a replacement or refund you in full, whichever you prefer. If we ask you to return the item, we pay the return postage.

All other orders

Change of mind

For items that do not ship from the USA, and for all orders outside the United States, we do not accept returns or exchanges for change of mind. Please check the measurements, materials and photos on the product page before you order, and contact us if you have any questions.

Orders that do not arrive

If your order has not arrived within 30 days of dispatch, contact us and we will look into it. If the parcel is lost, we will send it again or refund you in full.

Refused or undeliverable parcels

We cannot refund orders that are refused on delivery, or returned to us because the address was incorrect or import duties and taxes were not paid.

Natural materials

Our products are made with natural and plant-based materials such as leather, straw, raffia, jute, wood, shell, stone and wool. Small variations in color, grain, weave and size are normal and are not faults.

Cancellations

You can cancel an order free of charge before it has been dispatched. Email us as soon as possible. Once an order has been dispatched, it cannot be cancelled.

Your legal rights

This policy does not affect any rights you have under the consumer law of your country that cannot be excluded.