FAQ
Shipping
Where do you ship?
We ship to the United States, Canada, Australia, New Zealand, Switzerland, Japan, Singapore, Hong Kong SAR, the United Arab Emirates and the Philippines.
How much does shipping cost?
Shipping is free on all orders.
How long will my order take?
Orders are dispatched within 1 to 3 business days. Most orders arrive within 7 to 20 days of dispatch, depending on the destination.
How can I track my order?
You will receive an email with a tracking number when your order is dispatched. Tracking can take a few days to update.
Will I have to pay customs or import taxes?
For orders to the United States, import duties are prepaid by us and there is nothing to pay on delivery. For all other countries, import duties, taxes and customs handling fees may be charged on delivery and are the customer's responsibility.
How will my order be packaged?
Your order arrives in simple protective packaging, without a gift box.
Will all my items arrive together?
Items in the same order may be sent in separate parcels.
Returns and cancellations
Can I return an item if I change my mind?
No. We do not accept returns or exchanges for change of mind, so please check the measurements, materials and photos before you order.
My item arrived damaged or is not what I ordered. What should I do?
Let us know within 14 days of delivery. Request a return from your order page or email info@saccubella.com, and send us your order number and clear photos. We will send a replacement or refund you in full. See our refund policy for details.
Can I cancel my order?
Yes, free of charge, as long as it has not been dispatched. Email us as soon as possible.
Products
What are your products made of?
Each product page lists the material of that piece.
Why does my item look slightly different from the photos?
Natural materials vary. Small differences in colour, grain, weave and size are normal and are not faults.
Will the colour transfer?
As with many dyed natural materials, colour may transfer slightly when new or damp. Keep dyed pieces away from light-coloured fabrics at first.
Contact
How can I reach you?
Email info@saccubella.com.